FAQ

How long does shipping take?

If you are located in United States, shipping generally takes 7 to 10 business days  

During periods of high demand, shipping times can vary slightly. This unusual shipping process is what allows us to offer Free Worldwide Shipping to all of our customers.

The COVID-19 has also had a challenging impact on our business and the logistics of our deliveries. Please be aware that shipping times may be elongated due to this ongoing pandemic.

Do you ship internationally?

Yes, we ship anywhere in the world for FREE! Depending on what country you're located in, shipping might take longer.

What is the return/exchange policy?

Items that are purchased within a 30 day period can be returned or exchanged. Check out our Returns & Exchanges page for more details, or simply send us an email at sales@shopfurry.co

Why did the currency changed to USD once I checkout?

Not to worry, the price charged will not change but is converted to USD due to our company payment provider being based in United States.

Can't track my package, help?

Please allow up to 48 hours for the tracking information to be updated.

Why our product?

We make some of the most unique, cutest, high quality dog beds and accessories that you won’t find anywhere else! These useful accessories are not sold in stores.

How safe is it to order online?

Absolutely 100% safe! We put time and effort into making sure our security system is 100% safe and secure. With our secure online checkout, all your information are safely secured. All data is encrypted safely processed through PayPal, Apple Pay, Google Pay, Shopify Pay. No data is ever stored or seen by our team.

Why was my card declined?

If you live outside of United States, your card might be declined due to our company being located in United States. Simply give your bank or credit card provider a call and tell them you would like to purchase this item to resolve this issue.